Persuadly Support

Contact support

For account, connection, billing or campaign-generation help, email our support team.

Email support@persuadly.com

What to include

• Your Persuadly account email and Shopify store domain.
• The page and action you were using.
• The full message and its bracketed PERSUADLY-… support code.
• The approximate time and your timezone.
• A screenshot if useful, after removing confidential information.

Connection help

Shopify

Confirm that you are signed into the intended Shopify store and that the Persuadly app remains installed. If Persuadly reports that authorization must be renewed, disconnect and reconnect Shopify, then resynchronize products.

Klaviyo

Complete Klaviyo authorization for the intended account. Return to Persuadly and check Connections. Reconnect only if Persuadly still shows Klaviyo as disconnected.

Spoks

Complete Spoks authorization in a desktop browser. If the external app remains open, return to Persuadly and check Connections. Reconnect only if Persuadly still shows the provider as disconnected.

Brand Voice

Automatic discovery suggests storefront-based details. The sender’s real name is a manual business choice and is not inferred by re-analysis.

Plans and Shopify billing

Persuadly plans are managed through Shopify. Open Account Settings to refresh the latest plan. If Shopify shows an active plan but Persuadly does not, send us the store domain and time of the plan change; do not send billing credentials.

Security and urgent issues

If you believe an account or provider connection has been compromised, disconnect the affected provider where possible, change relevant passwords and email support@persuadly.com with “Urgent security issue” in the subject.

Company details

Last updated: 19 August 2026